Refund policy

 

🔁 Return & Refund Policy

We want you to feel confident and happy with your purchase from Ruth & Co. Because many of our items are handmade or one-of-a-kind, please review the return and refund guidelines carefully.

If you receive a damaged or incorrect item, contact us within 4 days of delivery so we can make it right as quickly as possible.

 

 

📬 How to Request a Return or Report an Issue

If your item arrived damaged or you received the wrong product:

  • Email us at RuthandCo.25@gmail.com within 4 days of receiving your order.

  • Include your:

    • Order number

    • Clear photo(s) of the item and its original packaging

We’ll review your request and respond within 24–48 hours (Monday–Friday).

If approved, we will:

  • Offer a replacement (if available), or

  • Issue a refund or store credit

     Return shipping may be required depending on the situation.

 

 

🧁 Polymer Clay Earrings & Jewelry

  • Returns are accepted if the item arrives damaged or incorrect.

  • Items must be unused and in original condition and packaging.

  • Contact us within 4 days of delivery.

  • Worn earrings are not eligible for return due to hygiene reasons.

  • We do not offer returns or refunds for buyer’s remorse, size issues, or damage after delivery.

 

 

🍷 Wine Glass Charms & Suction Cup Items

  • If your wine charm arrives damaged or doesn’t stick, email us within 4 days.

  • Be sure to slightly dampen the suction cup before applying to glass — this helps it stick.

  • Replacements or refunds will be provided only for clearly damaged or defective items.

 

 

💍 Vintage Jewelry (All Sales Final)

  • All vintage items are final sale — no returns or exchanges.

  • Each vintage piece is one-of-a-kind and may show signs of age and wear.

  • Please review photos and product descriptions carefully before purchase.

 

 

🛠 Customized or Handmade Orders

  • Custom-made or personalized items are not eligible for return unless damaged or incorrect.

  • Please double-check all order details before submitting.

 

 

🚚 Return Shipping Policy

  • Return shipping is the customer’s responsibility unless the error is on our part.

  • Items must be returned in original packaging and condition.

  • We recommend using a trackable shipping method for any return.

 

 

⚠️ Late or Missing Requests

  • We do not accept return or refund requests made after 4 days from delivery.

  • Refunds may be denied if clear proof and order info are not provided.

 

 

✨ Final Notes

We are a small handmade and vintage business and truly appreciate your support. We do our best to ensure every order is packaged with care and arrives as expected. If something goes wrong, please reach out — we’re happy to help.

📧 Contact: RuthandCo.25@gmail.com

⏳ Response Time: Within 24–48 hours (Monday–Friday)